Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (design01@essensecn.com) at first.
Return & Exchange Conditions
Items returned without authorization will not be accepted. Items must be returned within 30 days after you receive them.
All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.
Non-returnable items
Specials are non-refundable.
Damage/Lost caused by customers is non-refundable.
General Return Process
Initiate a return: Please email us at design01@essensecn.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
Return Charge
At Essense, our mission is to add comfort and quality to your life. We are dedicated to providing the finest slippers, ensuring every step you take feels light and enjoyable.
Essense is a brand committed to the manufacturing of slippers, founded in 2008 year. Our brand story began with a pursuit of comfort and quality. In the early days of our establishment, we decided to focus on slippers because we believe that slippers should be a form of everyday luxury. Since then, we have been evolving and innovating to meet your needs.
At Essense, our mission is to add comfort and quality to your life. We are dedicated to providing the finest slippers, ensuring every step you take feels light and enjoyable.
Essense is a brand committed to the manufacturing of slippers, founded in 2008 year. Our brand story began with a pursuit of comfort and quality. In the early days of our establishment, we decided to focus on slippers because we believe that slippers should be a form of everyday luxury. Since then, we have been evolving and innovating to meet your needs.
Essense is composed of a passionate and professional team with years of experience in the shoemaking industry. The talent and dedication of our team members make Essense a continually advancing brand.
Essense takes pride in its proprietary research and patented technologies. We continuously seek new ways to enhance our products to ensure you receive the best experience. Our research and development team is constantly on the lookout for material and technological breakthroughs to meet your expectations for comfort and quality.
We are committed to environmental responsibility. Therefore, we have implemented sustainability measures, including material selection and improvements in the production process. We firmly believe that high-quality and sustainability can coexist, and we are relentlessly working to minimize our impact on the environment.
Essense takes pride in its proprietary research and patented technologies. We continuously seek new ways to enhance our products to ensure you receive the best experience. Our research and development team is constantly on the lookout for material and technological breakthroughs to meet your expectations for comfort and quality.
We are committed to environmental responsibility. Therefore, we have implemented sustainability measures, including material selection and improvements in the production process. We firmly believe that high-quality and sustainability can coexist, and we are relentlessly working to minimize our impact on the environment.
Future Vision
Essense's future goal is to continue providing high-quality and comfortable slippers, innovating continually, introducing more exciting products, and growing together with our customers. We look forward to adding more comfort and quality to your life.