FAQ

1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
All orders typically process within 2 business days (Monday-Friday), and normally the delivery time is about 7-15 days (delivery time is only an estimate, unfortunately, not guaranteed).


2. HOW DO I RETURN SOMETHING?
Hooraycart is happy to accept returns and exchange on all merchandise within 30 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, Hooraycart cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy.

3. HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from Hooraycart. Coupon code cannot be used on orders already placed.

4. HOW DO I OPT OUT OF EMAILS?
Why would you want to?!  Our Hooraycart fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.

01

Our Mission

At Essense, our mission is to add comfort and quality to your life. We are dedicated to providing the finest slippers, ensuring every step you take feels light and enjoyable.

02

Brand Background

Essense is a brand committed to the manufacturing of slippers, founded in 2008 year. Our brand story began with a pursuit of comfort and quality. In the early days of our establishment, we decided to focus on slippers because we believe that slippers should be a form of everyday luxury. Since then, we have been evolving and innovating to meet your needs.

01

Our Mission

At Essense, our mission is to add comfort and quality to your life. We are dedicated to providing the finest slippers, ensuring every step you take feels light and enjoyable.

02

Brand Background

Essense is a brand committed to the manufacturing of slippers, founded in 2008 year. Our brand story began with a pursuit of comfort and quality. In the early days of our establishment, we decided to focus on slippers because we believe that slippers should be a form of everyday luxury. Since then, we have been evolving and innovating to meet your needs.

Our Team

Essense is composed of a passionate and professional team with years of experience in the shoemaking industry. The talent and dedication of our team members make Essense a continually advancing brand.

01

Technology and Innovation

Essense takes pride in its proprietary research and patented technologies. We continuously seek new ways to enhance our products to ensure you receive the best experience. Our research and development team is constantly on the lookout for material and technological breakthroughs to meet your expectations for comfort and quality.

02

Sustainability Commitment

We are committed to environmental responsibility. Therefore, we have implemented sustainability measures, including material selection and improvements in the production process. We firmly believe that high-quality and sustainability can coexist, and we are relentlessly working to minimize our impact on the environment.

01

Technology and Innovation

Essense takes pride in its proprietary research and patented technologies. We continuously seek new ways to enhance our products to ensure you receive the best experience. Our research and development team is constantly on the lookout for material and technological breakthroughs to meet your expectations for comfort and quality.

02

Sustainability Commitment

We are committed to environmental responsibility. Therefore, we have implemented sustainability measures, including material selection and improvements in the production process. We firmly believe that high-quality and sustainability can coexist, and we are relentlessly working to minimize our impact on the environment.

Future Vision

Essense's future goal is to continue providing high-quality and comfortable slippers, innovating continually, introducing more exciting products, and growing together with our customers. We look forward to adding more comfort and quality to your life.